1.Regrettably due to unprecedented demand we have taken the difficult decision to suspend new orders for some products for a short period of time until we have caught up on our existing orders.

Delivery of products with the code PWF, H, U...., DF ..... currently takes 6-7 weeks.

Custom fountains are delivered with a delay due to coronavirus.

Others orders for these products will be delivered within 10-15 working days.

2. Certain goods shipped from the European Union may be subject to customs duties


1. The ordered goods will be dispatched from the territory of the United Kingdom and delivered by various couriers and/or delivery companies. The timeframe for delivery may vary and depends on delivery method of your choice - it may take approximately 7-24 business days. All available delivery methods are listed on the product information page.

2. After your order is completed, you need to chose the method of delivery and inform us by telephone, email or directly by placing an order on the website. The customer is obliged to provide true and full delivery information.

3. If specific product is not available at the time of the purchase, delivery time may be different that the standard one. In such case, the appropriate information will be provided on the product information page.

4. If the order is placed and paid before 2 PM on the business day, the goods will be dispatched within 2 - 3 business days.

5. Please, let us know if you would like to pick up the order personally.

6. We do ship internationally. Please, contact us to get a detailed quote on shipment to your country.

7.NOTE: Delivery of goods by Aqua brand with a code starting with the letter H ....... by Ubbink with a code starting with the letter U ......  Z,J and furniture by Alexander Rose are supplies directly from the factories and at factory prices, therefore the expectation period may be longer. Please contact the shop.

8.Please contact the store in order to determine the final cost of delivery for shipments of heavy weight and large purchases and requiring a special type of transport.